Privacy Policy
Disclaimer
MindfulNest Therapeutic Services
Last Updated: 02/01/2026
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MindfulNest Therapeutic Services is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 and relevant health records legislation.
What Information We Collect
We may collect personal and sensitive information including:
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Name, address and contact details
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Date of birth
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GP details and referral information
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Health and mental health information
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Medicare details (where applicable)
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Payment information
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Information provided via contact forms or email
Sensitive health information is collected only where necessary to provide therapeutic services.
How Information Is Collected
Information may be collected through:
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Intake forms
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Email or phone contact
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Online booking systems
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In-session discussions
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GP referrals
How Information Is Used
Information is used to:
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Provide assessment and therapy services
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Communicate regarding appointments
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Process Medicare rebates
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Maintain clinical records
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Meet legal and professional obligations
Storage & Security
Client records are stored securely in accordance with professional standards. Reasonable steps are taken to protect information from misuse, loss, unauthorised access or disclosure.
Electronic records are stored in secure, password-protected systems.
Disclosure of Information
Information will not be shared without consent except where required or authorised by law, including:
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Risk of serious harm
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Mandatory reporting obligations
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Court subpoenas
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Legal requirements
Access & Correction
Clients may request access to or correction of their personal information by contacting MindfulNest Therapeutic Services directly.
Website Data
The website may collect basic analytics information such as IP address or browsing behaviour to improve user experience. This does not identify individuals personally.
Contact
For privacy-related enquiries, please contact:
Rosie Bourne
MindfulNest Therapeutic Services Spotswood, VIC rosie@mindfulnesttherapy.com.au